Australia Post Delays (Covid-19) - Due to extendned lockdowns across multiple states and a large increase in parcel volumes Australia Post are experiencing delays in delivering parcels. In particular Australia Post have had to suspend their guarantee on next-day delivery. Please not that express services are still faster than standard post.
For further information and current, up to date details (and delivery estimates) from Australia Post please see here >>
All our deliveries are 100% carbon offset by Carbon Positive Australia, who restore natural habitat and biodiversity by planting native trees and shrubs that are indigenous to the area.
| service | cost | |
|---|---|---|
AUSTRALIA WIDE STANDARD | Free | Orders $60 or more Ships within 1 - 2 days (Monday – Friday). Delivery in 1 - 5 days* (remote areas may take longer). *Australia Post are currently experiencing delays (details above). |
$9.95 | Orders under $60 | |
EXPRESS | Free | Orders over $120 * Order by 12 noon (Brisbane time) for same day despatch. Covid-19 Impact on next day delivery: Due to the impact of extended lockdowns and increased lockdowns Australia Post is currently not offering a guarntee on next day delivery. The Express service is still a faster service than standard post. |
$14.95 | Orders under $120* | |
| STORE PICK UP | Free | Arrives in store in 2 - 3 working days (Brisbane stores), 3 - 4 days (Burwood & Southport), 1 day for Milton. Please wait for email to advise your order is ready to collect. |
| WORLD WIDE | From $15 | Flat rate up to 2kg# Price then based on weight/destination. 3 - 8 days delivery. See all rates here > |
About our service
We pick and pack from our own fully stocked warehouse. Occasionally an item may not be in stock - in which case we will let you know within 24 hours. Should you require urgent delivery, or have special delivery requirements, please contact us on shop@biome.com.au or tel. 1300 301767.
*EXPRESS
Orders placed by 12 noon are sent by the Aust Post Expresss service - please see list of postcodes here > Only available for orders up to 4kg. Express Post is not available for bulky/heavy items (such as Bokashi bins, cleaning products and large size items) to areas outside Brisbane unless you wish to pay the total Australia Post Express Post charge.
*STORE PICK UP
Simply choose your store pick up location at checkout and we will arrange for your order to be there within 2 to 3 days (Brisbane), 3 to 4 days (Southport & Burwood), and 1 working day for Milton warehouse. Please wait until you receive an email to advise when your order is ready to be collect.
*HEAVY ORDER EXCEPTIONS
An additional cost may apply for any orders to areas outside the East coast major regional and metropolitan centres for orders over 5kg in weight or large in size. We will contact you first to approve any additional charge. Some heavy items may have an extra postage cost that is specified in the description of the product.
Delivery times
For our standard service, the estimated delivery times from when an order is placed are:
SE QLD: 2–3 working days.
NSW, ACT: 4–5 working days.
VIC & SA: 5–7 working days.
WA, TASMANIA METRO AREAS: 5–7 working days.
REMOTE AREAS: 7–10 working days.
Contactless Delivery & Authority to Leave
Most orders are sent by Registered Australia Post e-parcel service, ensuring that your order can be traced. Occasionally we also use selected couriers.
If no-one is at home when Australia Post or the courier delivers, you should receive a 'calling card' explaining where to collect the parcel from the Post Office (or for couriers, how to arrange redelivery).
If no-one will be at home during the day, you might consider having the order shipped to a work address.
Australia Post is delivering all parcels with contactless delivery, not requiring any signature. By ticking 'Authority to Leave' you take responsibility should the order go missing after it is delivered.
Loss & damage
- It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately on shop@biome.com.au. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following our investigations.
- We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
- We will not be held liable for any loss or damage resulting from late delivery.
#International shipping from $15
Flat rate shipping from $15 is provided for orders up to 2kg. We accept orders from NZ, USA, Canada, UK/Ireland, China, Europe (EU) and other countries. International orders are not subject to sales tax, so most prices are less 10% when purchased from overseas. The final cost of shipping is shown at checkout once you have added your delivery location.
See international shipping costs at this page > International Postage Cost Calculator.
