Shipping and deliveries
All our deliveries are 100% carbon offset by Carbon Positive Australia, who restore natural habitat and biodiversity by planting native trees and shrubs that are indigenous to the area.
We take pride in our speedy service that customers love (read their reviews here) and now offer three levels of service.
NEW Priority Upgrade:
Gets the VIP treatment through our warehouse so your order leaves with the Express orders, but is sent by Regular post.
| service | cost | |
|---|---|---|
STANDARD (Australia Wide) | Ships from our warehouse in 3–4 days. Sent by regular Australia Post or Aramex/Fastway service from Brisbane.* | |
Orders under $50 | $9.95 | |
Orders $50 or more | Free | |
PRIORITY (Australia Wide) | Valid for overs over $50. Ships from our warehouse in 1–2 working days. Sent by regular Australia Post service.* | $4.95 |
EXPRESS (Australia Wide) | Order by 1pm (AEST – Brisbane time) for same day despatch (sometimes an item is not available, in which case we will contact you).** | |
Orders under $125 | $13.95 | |
Orders over $125 | Free | |
| STORE PICK UP | Available in 2-4 working days, or 1 day for our Milton online centre. Please wait for an email to advise your order is ready to collect. For Burwood, please use our shipping service to your home or work, as you will receive your order sooner. Note our free shipping offer too! | Free |
| WORLD WIDE | Flat rate up to 2kg#. Price then based on weight/destination. 3–8 days delivery. See all rates here > | From $15 |
About our service
We pick and pack from our own fully stocked warehouse. Occasionally an item may not be in stock – in which case we will let you know within 24 hours. Should you require urgent delivery, or have special delivery requirements, please contact us on shop@biome.com.au or phone 1300 301767.
QLD STORE PICK UP
Simply choose your store pick up location at checkout and we will arrange for your order to be there within 2–3 days (Brisbane), 3–4 days (Southport), and 1 working day for our Milton warehouse. Please wait until you receive an email to advise when your order is ready to be collect.
We recommend MILTON (51 Douglas Street) for the fastest service – just pull up directly outside our door and pop in to pick up.
*HEAVY ORDER EXCEPTIONS
An additional cost may apply for any orders to areas outside the East coast major regional and metropolitan centres for orders over 5kg in weight or large in size. We will contact you first to approve any additional charge.
Some heavy items may have an extra postage cost that is specified in the description of the product.
**EXPRESS
Orders placed by 1pm (AEST) are sent by the Aust Post Express service. Occasionally an item has sold out, in which case we will contact you same day. Only available for orders up to 4kg. Express Post is not available for bulky/heavy items (such as Bokashi bins, cleaning products and large size items) to areas outside Brisbane unless you wish to pay the total Australia Post Express Post charge.
#INTERNATIONAL SHIPPING FROM $15
Flat rate shipping from $15 is provided for orders up to 2kg. We accept orders from NZ, USA, Canada, UK/Ireland, China, Europe (EU) and other countries. International orders are not subject to sales tax, so most prices are less 10% when purchased from overseas. The final cost of shipping is shown at checkout once you have added your delivery location.
See international shipping costs at this page > International Postage Cost Calculator.
Delivery times
For our standard service, the estimated delivery times from when an order is placed are:
SE Qld: 2–3 working days.
NSW and ACT: 4–5 working days.
Vic and SA: 5–7 working days.
WA and Tasmanian metro areas: 5–7 working days.
Remote areas: 7–10 working days.
Contactless delivery and authority to leave
Orders are sent by Australia Post e-parcel service or Aramex Fastway Couriers, ensuring that your order can be traced.
Australia Post is delivering all parcels with contactless delivery, not requiring any signature. By ticking 'Authority to Leave' you take responsibility should the order go missing after it is delivered.
If no-one is at home when Australia Post or the courier delivers, you may receive a 'calling card' explaining where to collect the parcel from the Post Office or local collection point.
If no-one will be at home during the day, having delivered to your work address may be a good idea.
Loss and damage
- It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately on shop@biome.com.au. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following our investigations.
- We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
- We will not be held liable for any loss or damage resulting from late delivery.
