Delivery
| delivery options | Delivery to | Order by | Service name | Cost |
|---|---|---|---|---|
| Free shipping | Australia-wide. Orders over $75*. 2 - 7 days delivery. Standard delivery only. | 12noon | STANDARD | Free |
| Delivery in 2 - 7 days | Australia-wide. Orders under $75* | 12noon | STANDARD | $9.95 |
| Delivery tomorrow* / express | *Australia Post Next Day Delivery network & SE Qld - check postcodes in the network here > Other locations may take longer but are faster than normal. Orders up to 4kg only. Free shipping does not apply. Excludes bulky items, glass products and special order items. | 1pm | EXPRESS | $16.95 |
| Delivery in 2 - 3 days | SE Qld postcodes 4000-4299, 4500-4549*. Orders under $75. Orders over $75 shipping is free. | 12noon | STANDARD SE Qld | $6.95 |
| Pick up in store | Pick up in store within 2-3 days at Brisbane City, Paddington, Indooroopilly, Balmoral or Milton. | 1pm | STORE PICK UP | Free |
| International | Flat rate up to 2kg* Price then based on weight/destination. 3-8 days delivery. No free shipping. See all rates here > | from $15 |
About our service
We aim to ship your order within 24 hours from Brisbane (Monday - Friday). Our stores are fully stocked, but occasionally there may be a delay due to stock supply - in which case we will let you know within 24 hours. Should you require urgent delivery, or have special delivery requirements, please contact us on shop@biome.com.au or tel. 1300 301767 so that we can avoid any disappointment. While we can not guarantee delivery by a certain date, we will do our best to assist you.
* EXPRESS: Orders placed by midday are sent by the Aust Post Guaranteed Next Day delivery. Note: the order will only arrive next day if you are in the Australia Post Next Day Delivery network and is subject to Australia Post fulfilling its service guarantee - please see list of Next Day Delivery postcodes here > Only available for orders up to 4kg. Free shipping offers do not apply to our Express service. Express Post is not available for bulky/heavy items (such as Bokashi bins, cleaning products and large size items) to areas outside Brisbane unless you wish to pay the total Australia Post Express Post charge.
* STORE PICK UP: Simply choose your store pick up location at checkout and we will arrange for your order to be there within 3 working days (1 working day for Milton warehouse). Please wait until you receive a telephone call/text to advise when your goods are ready to be collect.
* HEAVY ORDER EXCEPTIONS: An additional cost may apply for any orders to areas outside the East coast major regional and metropolitan centres for orders over 5kg in weight or large in size. We will contact you first to approve any additional charge. Some heavy items may have an extra postage cost that is specified in the description of the product.
Delivery times
For our standard service, the estimated delivery times from when an order is placed are:
- SE Qld: 2 - 3 working days.
- NSW, ACT: 4 - 5 working days.
- VIC & SA: 5 - 7 working days.
- All of WA, Tasmania and regional areas of all other States: 7 - 10 working days.
Safe delivery & Authority to Leave
Most orders are sent by Registered Australia Post e-parcel service, ensuring that your order can be traced. Occasionally we also use selected couriers.
If no-one is at home when Australia Post or the courier delivers, you should receive a 'calling card' explaining where to collect the parcel from the Post Office (or for couriers, how to arrange redelivery).
If no-one will be at home during the day, you might consider having the order shipped to a work address.
All orders require your signature on delivery unless you tick 'Authority to Leave' and leave special delivery instructions in the Comments Box during Checkout for the order to be left in a safe location should you not be at home. Please note, however, that by doing so you take responsibility should the order go missing after it is delivered.
Loss & damage
- It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately on shop@biome.com.au. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following our investigations.
- We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
- We will not be held liable for any loss or damage resulting from late delivery.
*International shipping from $15
Flat rate shipping from $15 is provided for orders up to 2kg. We accept orders from NZ, USA, Canada, UK/Ireland, China, Europe (EU) and other countries. International orders are not subject to sales tax, so most prices are less 10% when purchased from overseas. The final cost of shipping is shown at checkout once you have added your delivery location.
See international shipping costs at this page > International Postage Cost Calculator.
