Delivery
Our online operations are busy sending your orders while keeping our team a safe distance at work. We thank you so much for supporting our team at this time. It just may take a little longer than normal for us to ship your order.
All Australia Post deliveries are contactless - meaning you will not be asked for a signature in order to keep you and the driver from infection.
| delivery options | Delivery to | Order by | Service name | Cost |
|---|---|---|---|---|
| FREE delivery in 2–7 days. | Australia-wide. Orders over $75*. Ships within 1–3 days (Monday – Friday). Remote areas may take longer. | STANDARD | Free | |
| Delivery in 2–7 days | Australia-wide. Orders under $75*. Ships within 1–3 days (Monday – Friday). | STANDARD | $9.95 | |
| Delivery tomorrow*/ express | *Australia Post Next Day Delivery network & SE Qld – check postcodes in the network here > Other locations may take longer but are faster than normal. Orders up to 4kg only. Free shipping does not apply. Excludes Bokashi, bulky items, glass products and special order items. | 10 am | EXPRESS | $12.95 |
| Delivery in 2–3 days | Brisbane and South East Queensland postcodes 4000–4299, 4500–4549*. FREE for orders over $75. Ships within 1–2 days (Monday – Friday) | STANDARD SE Qld | $6.95 | |
| Pick up in store | Arrives in store in 2–3 working days (Brisbane), 3–4 days (Burwood, Southport), 1 day for Milton. Please wait for call to say your order is ready to collect. | STORE PICK UP | Free | |
| World wide | Flat rate up to 2kg# Price then based on weight/destination. 3–8 days delivery. See all rates here > | International | from $15 |
About our service
We normally aim to ship your order within 1 to 2 working days from Brisbane (Monday – Friday) but due to limitations with coronavirus we are sometimes taking 3 days. Our stores are fully stocked, but occasionally there may be a delay due to stock supply - in which case we will let you know within 24 hours. Should you require urgent delivery, or have special delivery requirements, please contact us on shop@biome.com.au or tel. 1300 301767. Please note that Australia Post seems to be taking longer at the moment.
*EXPRESS
Orders placed by 10am are sent by the Aust Post Guaranteed Next Day delivery. Note: the order will only arrive next day if you are in the Australia Post Next Day Delivery network and is subject to Australia Post fulfilling its service guarantee - please see list of Next Day Delivery postcodes here > Only available for orders up to 4kg. Free shipping offers do not apply to our Express service. Express Post is not available for bulky/heavy items (such as Bokashi bins, cleaning products and large size items) to areas outside Brisbane unless you wish to pay the total Australia Post Express Post charge.
*STORE PICK UP
Simply choose your store pick up location at checkout and we will arrange for your order to be there within 2 to 3 days (Brisbane), 3 to 4 days (Southport), and 1 working day for Milton warehouse. Please wait until you receive a telephone call/text to advise when your goods are ready to be collect.
*HEAVY ORDER EXCEPTIONS
An additional cost may apply for any orders to areas outside the East coast major regional and metropolitan centres for orders over 5kg in weight or large in size. We will contact you first to approve any additional charge. Some heavy items may have an extra postage cost that is specified in the description of the product.
Delivery times
For our standard service, the estimated delivery times from when an order is placed are:
SE QLD: 2–3 working days.
NSW, ACT: 4–5 working days.
VIC & SA: 5–7 working days.
WA, TASMANIA METRO AREAS: 5–7 working days.
REMOTE AREAS: 7–10 working days.
Contactless Delivery & Authority to Leave
Most orders are sent by Registered Australia Post e-parcel service, ensuring that your order can be traced. Occasionally we also use selected couriers.
If no-one is at home when Australia Post or the courier delivers, you should receive a 'calling card' explaining where to collect the parcel from the Post Office (or for couriers, how to arrange redelivery).
If no-one will be at home during the day, you might consider having the order shipped to a work address.
Australia Post is delivering all parcels with contactless delivery, not requiring any signature. By ticking 'Authority to Leave' you take responsibility should the order go missing after it is delivered.
Loss & damage
- It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately on shop@biome.com.au. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following our investigations.
- We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
- We will not be held liable for any loss or damage resulting from late delivery.
#International shipping from $15
Flat rate shipping from $15 is provided for orders up to 2kg. We accept orders from NZ, USA, Canada, UK/Ireland, China, Europe (EU) and other countries. International orders are not subject to sales tax, so most prices are less 10% when purchased from overseas. The final cost of shipping is shown at checkout once you have added your delivery location.
See international shipping costs at this page > International Postage Cost Calculator.
