All our deliveries are 100% carbon offset by Carbon Positive Australia, who restore natural habitat and biodiversity by planting native trees and shrubs that are indigenous to the area.
ORDERS ARE SHIPPING IN 1 - 2 WORKING DAYS, AS NORMAL!
| service | cost | |
|---|---|---|
AUSTRALIA WIDE STANDARD | Free | Orders $50 or more Ships within 1 - 2 days (Monday – Friday). Delivery in 1 - 5 days* (remote areas may take longer). |
$9.95 | Orders under $50 | |
EXPRESS | Free | Orders over $100* Order by 1pm (AEST - Brisbane time) for same day despatch. Express service is a faster service than standard post, but Aust. Post no longer provide a next day delivery guarantee. |
$14.95 | Orders under $100* | |
| STORE PICK UP | Free | QLD stores only. Arrives in store in 2 - 3 working days (Brisbane stores), 3 - 4 days (Southport), 1 day for Milton. Please wait for an email to advise your order is ready to collect. For Burwood, please use our standard/express shipping service to your home or work, as you will receive your order sooner. Free on orders over $70. |
| WORLD WIDE | From $15 | Flat rate up to 2kg# Price then based on weight/destination. 3 - 8 days delivery. See all rates here > |
About our service
We pick and pack from our own fully stocked warehouse. Occasionally an item may not be in stock - in which case we will let you know within 24 hours. Should you require urgent delivery, or have special delivery requirements, please contact us on shop@biome.com.au or tel. 1300 301767.
*EXPRESS
Orders placed by 12 noon are sent by the Aust Post Express service. Only available for orders up to 4kg. Express Post is not available for bulky/heavy items (such as Bokashi bins, cleaning products and large size items) to areas outside Brisbane unless you wish to pay the total Australia Post Express Post charge.
*QLD STORE PICK UP
Simply choose your store pick up location at checkout and we will arrange for your order to be there within 2 to 3 days (Brisbane), 3 to 4 days (Southport), and 1 working day for our Milton warehouse. Please wait until you receive an email to advise when your order is ready to be collect.
We recommend Milton for the fastest service - just pull up directly outside our door and pop in to pick up.
*HEAVY ORDER EXCEPTIONS
An additional cost may apply for any orders to areas outside the East coast major regional and metropolitan centres for orders over 5kg in weight or large in size. We will contact you first to approve any additional charge.
Some heavy items may have an extra postage cost that is specified in the description of the product.
Delivery times
For our standard service, the estimated delivery times from when an order is placed are:
SE QLD: 2–3 working days.
NSW, ACT: 4–5 working days.
VIC & SA: 5–7 working days.
WA, TASMANIA METRO AREAS: 5–7 working days.
REMOTE AREAS: 7–10 working days.
Contactless Delivery & Authority to Leave
Most orders are sent by Registered Australia Post e-parcel service, ensuring that your order can be traced. Occasionally we also use selected couriers.
Australia Post is delivering all parcels with contactless delivery, not requiring any signature. By ticking 'Authority to Leave' you take responsibility should the order go missing after it is delivered.
If no-one is at home when Australia Post or the courier delivers, you may receive a 'calling card' explaining where to collect the parcel from the Post Office.
If no-one will be at home during the day, having delivered to your work address may be a good idea.
Loss & damage
- It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately on shop@biome.com.au. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following our investigations.
- We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
- We will not be held liable for any loss or damage resulting from late delivery.
#International shipping from $15
Flat rate shipping from $15 is provided for orders up to 2kg. We accept orders from NZ, USA, Canada, UK/Ireland, China, Europe (EU) and other countries. International orders are not subject to sales tax, so most prices are less 10% when purchased from overseas. The final cost of shipping is shown at checkout once you have added your delivery location.
See international shipping costs at this page > International Postage Cost Calculator.
