Customer service

 

 


Contact us

ONLINE

If your inquiry relates to an online order, please phone us on +61 7 3367 8866 or on our toll free number: 1300 301 767.

Email: shop@biome.com.au    Mail: Biome, 51 Douglas St, MILTON QLD 4064

Please note that the ranges in our stores and online may differ so you may not always find everything you see online in a store.  Our stores are not able to ship products to you.

OUR STORES

Store opening hours >

Brisbane City | 33 Adelaide Street, Brisbane QLD 4000 
07 3211 3311

Paddington | 2 Latrobe Tce, Paddington, QLD 4064
0400 735536

Indooroopilly  | Level 3, Indooroopilly Shopping Centre, Indooroopilly, QLD 4068
07 3378 9458

Balmoral | 216 Riding Road, Balmoral, QLD 4171 
07 3399 3040

Online order pick ups only (this is not a store)
51 Douglas Street, Milton, QLD 406
4

HEAD OFFICE

General inquiries, suggestions, community
Please email eco@biome.com.au

New product submissions & suppliers
Please send new product submissions only by email to products@biome.com.au.

Media inquiries
Please email community@biome.com.au or contact us on 07 3505 0156 or 0408 009 983 for media inquiries only. For customer service inquiries please call us on 07 3367 6688 or on our toll free number: 1300 301 767.

Employment
Please visit this page for details > Jobs at Biome.


How to shop with us

1. Shop online 

You can complete a secure transaction and pay by credit card (Visa or MasterCard), PayPal or ZipPay (orders over $75).

You are welcome to telephone our customer service line to assist with questions prior to purchasing online.  You can also leave a message for us in the Comments box on the Checkout page of your order.

For assistance on how to use our website please check our Troubleshooting Guide and our Frequently Asked Questions.

2. Click & Collect

You can shop online and pick up in one of our stores within two to three days for free. Simply choose this option at checkout. 

You will receive a phone call/text message when your order is ready in store for you to collect, so please wait for the phone call/text.

3. Shop in our four Brisbane Stores >

 


Using the secure online shop

To find an item, use the search bar in the top centre of the website, or browse through our departments using the shopping navigation menu. When you find a product that you would like to purchase, click the ‘Add to Cart’ button.

If you wish to purchase more than one of an item, click 'Add to Cart' the number of times of the quantity you wish - or go to the Shopping Cart page and click + or 1 to adjust the quantity.

Once you have finished your product selections, click ‘Checkout’.

Postage/shipping costs will be automatically added to your order at the checkout.

At the checkout, you will be asked to enter your delivery and payment details. Your credit card details are securely transmitted using industry standard SSL encryption technology (read more below).

You will receive an automatic confirmation of your order by email. Should you not receive this email, it means that your order may not have been confirmed. Please contact us to check.

A tax invoice will be emailed once your order has left our warehouse.

For assistance on how to use our website please check our Troubleshooting Guide and our Frequently Asked Questions.

All prices include GST. Orders from outside Australia are tax free (that is, less 10% on items where sales tax applies).


Transaction security

When you use your credit card with us you can be assured that you are protected against the misuse of your credit card details. We use Secure Sockets Layer (SSL) encryption technology to ensure that all your information is safely encrypted when it is transmitted. The padlock symbol in the bottom right corner of your screen shows the pages that are protected by the secure connection. We do not store any credit card details once your transaction is completed -- each time you go to Checkout, you will enter your credit card details.


Copyright and disclaimer

Copyright

All content, including site design, text, graphics and images are the property of Biome Living Pty Ltd protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.

Disclaimer

The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. Biome Living Pty Ltd, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies. The information contained on our site is general in nature and is not an endorsement of any particular product.


 

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