Customer Service

CONTACT US

If you need help with an order, have a general inquiry, or you have a fantastic product that you would like us to stock we'd love to hear from you. We're available Monday to Friday, 9am to 5pm (Eastern Standard Time), except public holidays. We aim to respond to all messages within 24 hours.

We have answered our most frequently asked questions here.

Christmas shipping deadlines

Should you wish your order to arrive on or before Tuesday, 24 December, please note these recommended cut off dates.  We can not guarantee delivery by a certain date due to possible postal delays, but we do our best to ship your order quickly.**  Please write us a message in the comments box at checkout so we know when you need the order by.

We believe that the fires are also causing Australia Post delays, so please leave extra time for your order to arrive.

If you are ordering after these dates and need your order for Christmasplease select our EXPRESS service.

WA, NT, TAS & any remote regional areas: order by Wednesday, 11 December
SA & VIC: order by Sunday, 15 December
NSW, ACT & regional QLD: order by Monday, 16 December  
SEQ, Gold Coast, Sunshine Coast: order by Tuesday, 17 December
Brisbane: order by Thursday, 19 December

If you live within reach of one of our stores, you can use our complimentary Click & Collect service (not available for Burwood).

**For timely delivery, please consider whether you will be home when the parcel is delivered. If you will not be home a card is left and you need to get to the post office. You could specify a workplace address or give authority for the parcel to be left.

* EXPRESS: Orders placed by midday are sent by the Aust Post Guaranteed Next Day delivery. Note: the order will only arrive next day if you are in the Australia Post Next Day Delivery network and is subject to Australia Post fulfilling its service guarantee - please see list of Next Day Delivery postcodes here >  Only available for orders up to 4kg. Free shipping offers do not apply to our Express service. Express Post is not available for bulky/heavy items (such as Bokashi bins, cleaning products and large size items) to areas outside Brisbane unless you wish to pay the total Australia Post Express Post charge.

ONLINE SHOPPING

Queries about your order, how to order, delivery, returns, and all aspects of our online store, please see here >

OUR STORES

NEW PRODUCT SUBMISSIONS

Do you have a product that might suit our customers? Please fill out this form to let us know > 

MEDIA

Please email community@biome.com.au or contact us on 07 3505 0156 for media inquiries only. Please email marketing@biome.coom.au with advertising enquiries only. 

COMMUNITY PARTNERSHIPS, DONATIONS

Community partnerships, sponsorship and donations. Please complete our request form here.  

EMPLOYMENT

Please visit this page for details > Jobs at Biome.


 

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