Customer service

Contact us

If you need help with an order, have a general inquiry, or you have a fantastic product that you would like us to stock we’d love to hear from you.  We're available Monday to Friday, 9am to 5pm (Eastern Standard Time), except public holidays. We aim to respond to all messages within 24 hours. 

We have answered our most frequently asked questions here.


If your inquiry relates to an online order, please email:   

or call us on 07 3367 6688 or on our toll free number: 1300 301 767.


You can find our stores information here.


General inquiries, suggestions, feedback: Please email 

New product submissions & suppliers: We love to hear from you if you have product that suits our customers Please fill out this form to let us know > 

Sponsorship inquiries:

Media inquiries: Please email or contact us on 07 3505 0156 or 0408 009 983 for media inquiries only.

Employment: Please visit this page for details > Jobs at Biome.

Mail: Biome, 51 Douglas St, MILTON QLD 4064


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