Customer Service

CONTACT US

If you need help with an order, have a general inquiry, or you have a fantastic product that you would like us to stock we'd love to hear from you. We're available Monday to Friday, 9am to 5pm (Eastern Standard Time), except public holidays. We aim to respond to all messages within 24 hours.

We have answered our most frequently asked questions here.

ONLINE SHOPPING

Queries about your order, how to order, delivery, returns, and all aspects of our online store, please see here >

OUR STORES

NEW PRODUCT SUBMISSIONS

Do you have a product that might suit our customers? Please fill out this form to let us know > 

MEDIA

For media enquiries, please email community@biome.com.au or contact us on 07 3505 0156. For advertising enquiries, please email marketing@biome.com.au. Please see the sections above for customer service enquiries and product enquiries, including how to contact us. 

COMMUNITY PARTNERSHIPS, DONATIONS

Community partnerships, sponsorship and donations. Please complete our request form here. For fundraising enquiries please see our fundraising options on this page

EMPLOYMENT

Please visit this page for details > Jobs at Biome.


 

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