Online 45 day returns

If you are not satisfied with a product that you ordered online once you've had the chance to see it first-hand, you are welcome to return it to us within 45 days, unused and in a pristine saleable condition with the original packaging *(with the exceptions below) and we will refund your cost of goods. Please note we do not offer currently offer exchanges. 

*Skin and body care, makeup and food items can not be returned purely for change of mind.  We are happy to help you make the right decision first time.  Custom order items such as water purifiers also can not be returned for change of mind.

Faulty goods: should you believe a product is faulty, please email us immediately to discuss the best course of action. Please do not return faulty products without first contacting us.

Provided you meet the criteria above, you can return to us by either:

> Post back to us at your own cost (details below). We do not cover postage returns for change of mind, but return postage will be provided if the product is faulty.

> Visit any of our four stores. Please make sure to have a copy of your invoice available (on your phone is fine). 

Slow Fashion returns - limited time offer:  FREE return Australian postage* on all our full priced Slow Fashion clothing items should you not be happy with the fit or how the item suits you.  Clothing must be returned within 30 days of placing your order with all labels attached, unworn, unwashed, and in the same pristine condition it was sent to you.  Offer is limited to one free return per online order, so if you wish to return more than one item you must return them all together.  To obtain the free postage details, please email with your order number and the items you wish to return.  You will need to send the items back with the Returns form, which can be downloaded below.

Please note - Sale items are final sale and therefor can not be returned, exchanged or refunded, unless they are found to have a genuine fault. 

Here's how online returns work: 

1. Download the returns form below.

2. Make sure to complete and include the returns form so we can process your return within 2 working days of receiving it back.

3. Then pack the products safely into a suitable box, address the parcel and drop it into a convenient Post Office or post box.  Please do take care with packaging the items as we can not take responsibility for any damage in return transit.

4. Please retain a proof of postage until we have confirmed your refund has been completed.

International returns, you cover the cost of sending the items back, but we will give you a $15 credit to be used off your next order.

In Store Purchases

Please return to the store where you purchased the item to make a return or exchange. 

Please retain your printed or emailed receipt as proof of purchase should you require a refund, exchange or credit within 45 days. Excludes personal/body care, cosmetics and food items. Must be in a saleable condition, unused, unopened in original packaging. 

Biome adheres to the Australian Consumer Law for consumer guarantees and returns.  If you believe a product is faulty, please contact the store from which you purchased the product. 


sign up for our newsletter