Returns

Online 45 day returns

If you are not satisfied with a product that you ordered online once you've had the chance to see it first-hand, you are welcome to return it to us within 45 days, unused and in a pristine saleable condition with the original packaging *(with the exceptions below) and we will refund your cost of goods. 

Clothing and footwear – must be returned with all labels attached, unworn, unwashed, and in the same pristine condition it was sent to you. Underwear can not be returned.

Gumboots – the box must be returned to us in  pristine condition. Please do not write on the box.

*Skin and body care, makeup, food items, jewellery and underwear – can not be returned for change of mind or incorrect size.  We are happy to help you make the right decision first time. 

Custom order items such as water purifiers – also can not be returned for change of mind.

Faulty goods – should you believe a product is faulty, please email us immediately to discuss the best course of action. Please do not return faulty products without first contacting us.

'Final Sale' items - items marked 'Final Sale' can not be returned, exchanged or refunded, unless they are found to have a genuine fault.

Provided you meet the criteria above, you can return to us together with the Returns Form (see below) either by:

  • Posting back to us at your own cost (details below). We do not cover postage returns for change of mind, but return postage will be provided if the product is faulty.
  • Visiting any of our four stores. Please make sure to have a copy of your invoice available (on your phone is fine).  

Afterpay and Zippay payments:  these refunds can only be processed via our online office.  You can drop the items you wish to return into one of our stores and we will transfer it to our online office, but the refund will not be processed until our online team has assessed the return.

Here's how online returns work 

  1. Download the returns form below. If you do not have access to a printer – please include the necessary information on a piece of paper and include in the box.
  2. Make sure to complete and include the returns form so we can process your return within 7 working days of receiving it back.
  3. Then pack the products safely into a suitable box, address the parcel and drop it into a convenient Post Office or post box.  Please do take care with packaging the items as we can not take responsibility for any damage in return transit.  Alternatively, you can drop the items into one of our stores, along with the Returns Form.
  4. Please retain a proof of postage until we have confirmed your refund has been completed.
International returns, you cover the cost of sending the items back, but we will give you a $15 credit to be used off your next order.

In Store Purchases

Please return to the store where you purchased the item to make a return or exchange. 

Please retain your printed or emailed receipt as proof of purchase should you require a refund, exchange or credit within 45 days. Excludes personal/body care, cosmetics and food items. Must be in a saleable condition, unused, unopened in original packaging. 

Biome adheres to the Australian Consumer Law for consumer guarantees and returns.  If you believe a product is faulty, please contact the store from which you purchased the product. 


 

Please be aware that due to the size and weight this product attracts a postage surcharge.

Further details are provided on the product listing.