RETURNS

45 DAY RETURNS

Please retain your printed or emailed receipt as proof of purchase should you require a refund, exchange or credit within 45 days. 

Items must be in a saleable condition, unused, and unopened in original packaging. 

Exceptions: these items can not be returned for change of mind (we are happy to help you make the right decision first time):

Skin, body, hair and tooth care
Razors
Makeup
Food items
Jewellery
Underwear
Special order items such as water purifiers   

'Final Sale' items - items marked 'Final Sale' can not be returned, exchanged or refunded, unless they are found to have a genuine fault.

Biome adheres to the Australian Consumer Law for consumer guarantees and returns.  If you believe a product is faulty, please contact the store from which you purchased the product, or online customer service if you purchased online. 

IN STORE PURCHASES

Please return to the store where you purchased the item to make a return or exchange.  Find store phone numbers here >

ONLINE PURCHASES

If you are not satisfied with a product once you've had the chance to see it first-hand, except for the items listed above, you are welcome to return it to us within 45 days, unused and in a pristine saleable condition with the original packaging and we will refund your cost of goods.  Please see RETURNS process below.

Faulty goods – should you believe a product is faulty, please email us immediately to discuss the best course of action. Please do not return faulty products without first contacting us.

Clothing and footwear – must be returned with all labels attached, unworn, unwashed, and in the same pristine condition it was sent to you. Underwear can not be returned.

Gumboots – the box must be returned to us in  pristine condition. Please do not write on the box.

Provided you meet the criteria above, you can return to us together with the digital Returns Form (see below) either by:

  • Posting back to us at your own cost (details below). We do not cover postage returns for change of mind, but return postage will be provided if the product is faulty.
  • Dropping off the items in store (but note, your refund will not be processed on the spot).  Please include the Returns Form.

CAN I RETURN ONLINE PURCHASES TO A STORE?

Online purchases can be dropped in to a store. Please also make sure that you have completed a digital returns form (here), but the refund will only be processed once the items have arrived back with our online customer service team.  Please note that your refund may take up to 5 days to process from the time of drop off.

It may be possible to exchange some items in store should the store have the similar items available.  Please be ready with your online invoice as proof of purchase.

If you paid online with Afterpay or Zippay and are returning to store:  these refunds/exchanges can only be processed via our online office.  You can drop the items in to a store, but the refund will not be processed until our online team has assessed the return.

ONLINE RETURNS PROCESS 

Complete the digital returns form  >  RETURNS FORM

  •  You do not need to include a physical copy of your returns information but your name must be visible so that we can match the return to our digital records.

Then pack the products safely into a suitable box, address the parcel and drop it into a convenient Post Office or post box.  Please do take care with packaging the items as we can not take responsibility for any damage in return transit.  

  • Alternatively, you can drop the items into one of our stores, as long as you have completed a digital copy of the RETURNS FORM .  Refunds will be processed by our online team once the items are assessed.

Please retain a proof of postage until we have confirmed your refund has been completed.

International returns, you cover the cost of sending the items back, but we will give you a $15 credit to be used off your next order.

 

Please be aware that due to the size and weight this product attracts a postage surcharge.

Further details are provided on the product listing.