My latch is not working! What can I do to fix this?

You may just need to tighten the latch a little.  Here is a super short video showing how you can easily fix a loose latch:

If this did not fix the issue your lid might  need an adjustment.  This video may help:

I have lost my latch.  Can I get a replacement?

You can find replacement latches here.

Help! I have spots on my lunchbox?

Please see the following information taken from the PlanetBox website:

Some background: On rare occasion we have heard from customers that their PlanetBox is ‘rusting’. They say that what appears on the surface of the lunchbox – usually on the top lid – is rust and it does not wash off.  PlanetBox is made from high grade stainless steel. This type of material is highly resistant to oxidization (rusting).

How you can remove spots:

Corrosion Spots:  Corrosion spots can be easily cleaned up with either some super fine steel wool and a little elbow grease, or a paste of baking soda and vinegar.

Fine Steel Wool: Start by washing your PlanetBox very well under running water. Then take some Super Fine Steel Wool (#000 is one such ranking) and start by lightly buffing the spotted area. Often times it just takes a few strokes under light pressure to remove the spots. If that doesn’t do it, then proceed to work the surface harder with the steel wool pad. This may cause very minor scratches to the surface of the lunchbox, but the tradeoff is that it will almost always remove the offending spots – with no damage to your lunchbox. Rinse with running water as you are going and within no time you’ll have a shiny new PlanetBox to use and enjoy for years more to come.

Baking Soda and Vinegar:   Make a thick paste of baking soda and vinegar, and leave on for at least an hour.   Try scrubbing it with a sponge and/or some fine steel wool.  Rinse and dry. 

How should I look after my PlanetBox?

Wash and dry after each use with a chlorine free detergent. The PlanetBox is dishwasher safe.

The Magnets, if they get wet, can cause rust.  The Magnets should be removed from the box when not in use and always kept dry.  The Magnets should not be used inside the box, only on the lid.  

If you need any further assistance please send your order details, a brief description of the issue and an image/video through to shop@biome.com.au