Customer service

Extended Christmas - New Year Trading Hours in our Brisbane Stores >


We aim to ship your order within one working day from Brisbane (Monday - Friday).  Our stores are fully stocked, but occasionally there may be a delay - in which case we will let you know within 24 hours. 

Free standard shipping on orders over $50 Australia-wide, or $9.95 for orders under $50 (outside of SE Qld) and $6 to Brisbane, plus a super fast Same Day/Overnight Delivery to selected SE Qld postcodes, and an Express Australia-wide service.  You can also shop online and pick up in one of our stores without any delivery cost. *Some terms and conditions apply to free shipping offer.

See full details of our Delivery options here >

Guarantee and online 30 day returns

We guarantee that your earth-friendly shopping experience either online or in one of our stores will be entirely satisfying and that you will be happy to shop with us again. If this is not the case, please contact us so that we can make sure we meet your expectations.

Store returns

Biome adheres to the Australian Consumer Law for consumer guarantees and returns.  If you believe a product is faulty, please contact the store from which you purchased the product. 

Online 30 day returns

If you are not satisfied with a product that you ordered online once you've had the chance to see it first-hand, you are welcome to return it to us within 30 days, unused and in a pristine saleable condition with the original packaging *(with the below exceptions) and we will refund your cost of goods. 

*Skin and body care, makeup and food items can not be returned purely for change of mind.  We are happy to help you make the right decision first time, so please don't hesitate to call us on 1300 301 767.  Custom order items such as water purifiers also can not be returned for change of mind.

Here's how online returns work:  Please email us with details of the product you wish to return.  We will provide you with return postal details.  Please then pack the products safely into a suitable box, address the parcel and drop it into a convenient Post Office or post box.  Please do take care with packaging the items as we can not take responsibility for any damage in return transit.

Once we have received the parcel and verified that the items are unused and undamaged, we will send you an email confirming that we will refund the cost of your goods. Please allow 2 - 7 days for the refund to appear on your credit card to allow for bank processing.

Faulty goods: should you believe a product is faulty, please email us immediately to discuss the best course of action. Please do not return products without first contacting us.

Tracey Bailey
ABN: 61 106871434


Contact us


t: toll-free 1300 301767 within Australia or International tel: +61 7 3367  8866

Email:    Mail: Biome, Unit 1 / 51 Douglas St, MILTON QLD 4064

Please note that the ranges in our stores and online may differ so you may not always find everything you see online in a store.  Our stores are also not able to ship products to you.

Brisbane Stores

33 Adelaide Street, Brisbane City, Queensland  Tel: 07 3211 3311

2 Latrobe Tce, Paddington, Queensland   Tel: 07 3368 3009

Level 3, Indooroopilly Shopping Centre, Queensland   Tel: 07 3378 9458

216 Riding Road, Balmoral, Queensland  Tel: 07 3399 3040

Head office/online order pick ups only (this is not a store)
51 Douglas Street, Milton, Queensland
  Tel: 07 3367 8866

Please see our store opening hours here >

General inquiries, suggestions, sponsorship, community
Please email

New product submissions & suppliers
Please send new product submissions only by email to Please do not telephone the stores.

Media inquiries
Please email or tel: 07 35050156 (or 0408 009983 - media inquiries only).

Please visit this page for details > Jobs at Biome.

How to shop with us

Shop online 

You can complete a secure transaction and pay by credit card (Visa or MasterCard) or PayPal.

You are welcome to telephone our customer service line to assist with questions prior to purchasing online.  You can also leave a message for us in the Comments box on the Checkout page.

For assistance on how to use our website please check our Troubleshooting Guide and our Frequently Asked Questions.

Click & Collect

You can shop online and pick up in one of our stores within two to three days for free. Simply choose this option at checkout. 

You will receive a phone call when your order is ready in store for you to collect.

Shop in our 4 Brisbane Stores

2 Latrobe Tce, Paddington, QLD
33 Adelaide Street, Brisbane City, QLD
Level 3, Indooroopilly Shopping Centre, QLD
216 Riding Road, Balmoral , QLD 

Using the secure online shop

To find an item, use the search bar in the top centre of the website, or browse through our departments using the shopping navigation menu. When you find a product that you would like to purchase, click the ‘Add to Cart’ button.

If you wish to purchase more than one of an item, click 'Add to Cart' the number of times of the quantity you wish - or go to the Shopping Cart page and click + or 1 to adjust the quantity.

Once you have finished your product selections, click ‘Checkout’.

Postage/shipping costs will be automatically added to your order at the checkout.

At the checkout, you will be asked to enter your delivery and payment details. Your credit card details are securely transmitted using industry standard SSL encryption technology (read more below).

Can I add an item to my order after it has been placed, or combine orders?  We are sorry that due to the speed and manner in which we process and despatch orders, we are not able to add items to your order once it has been submitted, nor can we combine orders placed at separate times.  However, you can use the Message box at checkout to convey a request within your order.  For example, if you wanted more of an item, but there was not enough stock available, or you could not find a product that you wish to include.  Please write a message in the comments box at checkout before you commit the order and we can get back to you about that. 

You will receive an automatic confirmation of your order by email. Should you not receive this email, it means that your order may not have been confirmed. Please contact us to check.

A tax invoice will be emailed once your order has left our warehouse.

For assistance on how to use our website please check our Troubleshooting Guide and our Frequently Asked Questions.

All prices include GST. Orders from outside Australia are tax free (that is, less 10% on items where sales tax applies).

Transaction security

When you use your credit card with us you can be assured that you are protected against the misuse of your credit card details. We use Secure Sockets Layer (SSL) encryption technology to ensure that all your information is safely encrypted when it is transmitted. The padlock symbol in the bottom right corner of your screen shows the pages that are protected by the secure connection. We do not store any credit card details once your transaction is completed -- each time you go to Checkout, you will enter your credit card details.

Using discounts & special offers

Type your offer code in the VOUCHER CODE box at Checkout.

Creating an account & password

To create an Account, you can either click on My Account in the top navigation menu, or do it automatically as you proceed through Checkout. Creating an account gives you a handy feature that stores any items in your Shopping Cart should you need to log-off before finalising your order. When you return later you can continue adding or delete any item. Your details such as Address Book will also be stored so that you do not need to enter these next time. We do not store credit card details -- these must be entered every time you go to Checkout. You will already have an account if you have previously made a purchase.

Forgotten your password? Go to the My Account page and click on the "Forgotten your password?" link. An email will be sent to your email address almost immediately.


International shipping

We accept orders from NZ, USA, UK and other countries.  International orders are not subject to sales tax, so all prices are less 10% when purchased from overseas. Once you have placed your order online, we will contact you by email to confirm these costs.  Please look out for an email and contact us if you do not receive it within two days.

You can see estimated shipping costs at this page > International Postage Cost Calculator.

Gift service

The pleasure of gift-giving is enhanced when the gift carries a special earth-friendly meaning.  

Our online gift cards make shopping for the perfect gift easy.  They can be sent by e-mail directly to your recipient as soon as your order, or you can set up a special date for your gift card to be received.  You can also choose to print at home on recycled paper to give in person.  Click here to purchase an online gift card

Alternatively to purchase an item and send it as a gift, at the checkout you simply specify a different delivery address from your billing address. You will also be asked during the checkout to enter a personal message for the card, if you wish.

For $6 per gift we will wrap your present and include a gift card (please note that ALL items in your order will be wrapped as one gift). 


We use environmentally-responsible packaging and recycle all packaging materials that are sent to us. Therefore, you may sometimes receive packaging such as plastic bubble wrap, but at least it is having a second life!  If there are any packing 'beads' in your box, they are made from corn starch and can be put in your compost or garden.

Copyright and disclaimer


All content, including site design, text, graphics and images are the property of Biome Living Pty Ltd protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.


The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. Biome Living Pty Ltd, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies. The information contained on our site is general in nature and is not an endorsement of any particular product.


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