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Biome ships to NZ, UK, USA and elsewhere!

We welcome purchases from overseas and aim to make it easy for you.  We offer a reliable service which includes tracking with delivery to most countries in 5 -10 business days. Insurance is an option for some services.  Free shipping does not apply for overseas orders.

Please remember that international purchases are free of GST (sales tax) and therefore the price of most items will be reduced by 10% at checkout (if GST was applicable on that item).

All of our standard conditions for returns and exchanges apply for international orders.  See customer service page for full details.

 

*$15 Flat rate shipping to NZ for orders under 2kg

For our New Zealand neighbours we offer a flat rate shipping cost of $15 for orders that are under 2kg in weight.  

Once you enter your NZ shipping address at checkout this option will appear for you to select.

This option includes tracking and delivery within 5-10 business days.  Please note there is no insurance against damage or loss in transit for this service.

For orders to NZ that weigh over 2kg the following shipping costs apply: 2kg - 2.5kg = $39; 2.5kg - 3kg = $42; 3kg - 3.5kg = $45; 3.5kg - 4kg = $48; 4kg - 4.5kg = $51; 4.5kg - 5kg = $54.  Orders over 5kg will be quoted. 

 

UK, USA & elsewhere

Below is an estimate of the cost to ship some of our popular items to your country.  These costs are only an estimate to give you an idea of what your shipping charge will be. Once you have placed your order online, we will contact you by email to get your approval of the final shipping costs.

UK - please note: if you are sending a gift to or ordering from the UK, the recipient will be charged VAT when the item/s are valued at over £36. See here for more information: GOV.UK importing by post

How does it work?

When you place your order at checkout you will notice that the default charge for international shipping is $25, but this is just an estimate and will not be charged automatically. We will adjust the shipping manually and email you the total for your approval.

Insurance will be included in your postage quote.  Insurance costs are calculated based upon $6 for an order of $100 in value.  The below prices do not include insurance, we calculate this on the value of your order.

Please note that you may have to pay import duties at your end depending on your country's import laws.

How much do items cost by weight to ship?

These prices do not include insurance and are estimates only.

 

US/Can

Europe

Asia

Example products in weight range

 Up to 500g

$24

$32

$23

  1 Water bottle

 Over 500g up to 750g

$30

$38

$30

  1 KeepCup or an Aussie chopping board

 Over 750g up to 1000g

$32

$40

$31

  1 Stainless steel popsicle maker 

 Over 1000g up to 1250g

$38

$43

$36

  2 Lunchboxes

 Over 1250g up to 1500g

$39

$46

$37

  1 New Mountain sandalwood diffuser

 Over 1500g up to 1750g

$45

$50

$43

  1 Large book

 Over 1750g up to 2000g

$47

$52

$44

  Nappy packs or nappy bags

For parcels over 2kg and up to 20kg please contact us for a quote.

Example weights of products

Goodbyn - Bynto (small) lunchbox  300g, Hero lunchbox  500g
Camphor Laurel cutting boards - small 450g, medium 950g, large 1.7kg
Non-stick cookware - average pan 1.5kg, Midas set 5.8kg, Philos set 6.8kg
Palm Leaf disposable plates - bowls 350g, small plates 800g, dinner plates 1.5kg
Sheet sets 4.5kg

What items cannot be posted overseas?

Unfortunately we cannot ship the following items overseas:

  • Ceramic Water Purifiers
  • Liquid or powder cleaning products
  • Some food items


Terms & Conditions

  • It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately on shop@biome.com.au. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following our investigations.
  • We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
  • We will not be held liable for any loss or damage resulting from late delivery.

 

Overseas Returns & Exchanges

All of our standard conditions for returns and exchanges also apply for international orders.  Please see our customer service page for full details and instructions.



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