01. How to find products using the drop down menu & search function

Drop categories for products / search function

1. Hover to show drop down menu and display all the categories.

2. Search toolbar - enter search term and press 'enter' or click the magnifier (3).


02. How to add products to you shopping bag

Adding products to cart

1. Click to add to cart. You can edit quantity to add more products.

2. Click to add to wishlist


03. The checkout link is located at the top right of the page

 find checkout page

1. The shopping bag will show the number of items you have in your cart

2. Checkout link - click on this when you are ready to finalise your transaction

*You will see that these links are on all pages of the website 


04. How to login or create an account if you are a new user

 Adding products to cart

1. Click this link to
      a. log in   

      b. create an account   

2. If you have forgotten your password, click the 'forgot your password' link to generate a new one. You will be sent an email that will provide a link, click on the link which will take you to the log-in page. You will then be sent another email, so please go back and check your email again for the temporary password. Once you log in, please go to 1. my account to reset your password to something you will remember. 


05. You don't need to create an account you can use 'Guest Checkout'

find guest checkout 

1. We provide the option of guest checkout where you will be asked to enter your details.

* Please note: Your details will not be saved for future orders.

Just click button      to proceed

 *Please note: if you do create an account it will be easier to log-in next time and you will receive the following benefits:

  • Reward points with every purchase.
  • Ability to create wish lists.
  • Details saved for next time, and order history.
  • Separate billing and shipping addresses.

    Simply click   on the checkout page to create an account



06. How to edit your order and enter a discount voucher

how to edit your order

1. You can add or edit the quantity of products at checkout by clicking the + or - buttons

2. Or simply enter the new total in the box

3. You can completely delete items from your order by clicking on the x button

To enter a voucher in the voucher code box, either type or paste the code into the box, or click on the featured voucher below the box and then click ADD.


07. How to enter a different billing address and create new addresses

how to change your address or add an address

1. You'll see 'Add a new address' box at the top of this section where you can enter a different billing address or add different addresses. To do this

      a. to add a different billing address, untick the box saying 'Use the delivery address as the billing address' a new drop menu will appear 'choose a billing address' where you can choose from existing addresses

      b. If you need to add a new address, click on the box 'Add a new address' box where you can enter a new billing address or add a different address i.e. if you've moved house or want to send your package to work or enter a gift recipients address

 *Please remember to give your addresses 'nick-names' so you can find them easily next time. i.e. billing address, work, new home etc...

2. If you have entered several address, be sure to choose the address you would like your order to ship to, by choosing the newly entered address from the drop down menu next time you place an order.

See diagram below:

edit your address


08. Choosing your shipping method changes the order total

how to choose shipping options

1. Choose which shipping method applies to you

2. If youa re in Brisbane, you can also choose to pick up in one of our three Brisbane locations - it's FREE

3. If you are shipping internationally, we will contact you by email with your exact shipping charge for your approval before we send your order

Please note: once you have selected your delivery method, your order total will change at that point.


09. If you have a question or need help, you can chat to us online

need help

At the bottom right of your screen you will find a brown box saying 'talk to us online'

Click on the 'talk to us online' box which will open up a text box. Simply type your question in the box and we will respond as soon as we can


10. For more info, please see our customer service page


At the top of each page you will find our customer service link where we hope you will find answers to any other questions you may have.


11. For even more info, scroll down to the bottom of the website

for more into

Here you will find instructions on how to redeem your loyalty points, how to add items to a wishlist and how to refer your friends where you will both receive $5 each, plus much more!

If you are still having trouble, please don't hesitate to call our toll free number 1 300 301 767 during business hours. 


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