Our way of saying thank you for the many ways you choose to make a difference to our fragile planet. We know you'll enjoy the rewards….
Your purchases online and in-store are under two separate programs.
Online program ~ Members' 5% discount
As an online member, you receive vouchers for 5% of the value of all full priced goods you purchase, and you can redeem that value the next time you shop online within 12 months *(see T & C below).
To become a member, you just need to create an account as you proceed through checkout. Next time you shop - provided it is within 12 months - log back in to your account and convert your points to a voucher. Please note, that the voucher is valid for use within 12 months from the date of the purchase that generated the points.
Once you have an account you will also enjoy other benefits such as storing your shopping cart, creating wish lists and tracking your purchases.
You will also receive our regular Rewards newsletter with more specials, eco living news and extra benefits throughout the year. Please add @biome.com.au to your 'safe senders list' so that you don't miss our specials.
How to redeem your points
Please log in to MY ACCOUNT on the top menu bar, then click on "My loyalty points". Choose to "Transform your points into a voucher". Below that you will now see "Vouchers from my loyalty points". To apply the voucher at online checkout, simply enter the code that starts with FID (the voucher code should actually appear for you at checkout and you can simply click on it and add).
*Terms & Conditions: 1. Biome reserves the right to change the rewards offered, these terms and conditions or to end this program at any time, including cancelling any vouchers already issued. 2. The points you accumulate are shown with every product and at checkout. 3. You have 12 months to convert the points to a voucher and to use that voucher from the time of the purchase that generated those points. 4. If you do not shop again within 12 months, all points will expire and will no longer generate a voucher of any value.
In store program
Our previous Reward program ended on 9 July 2015. In the future, we will launch a new and improved reward program with more regular rewards and exclusive specials.
For customers who have accummulated points at our stores in the last two years, we will be issuing you with a voucher proportional to what you have spent. Under our old program, for every $500 you spent you would receive a $25 gift voucher **(subject to our Terms and Conditions below).
PLEASE NOTE: the nature of our in store rewards program and the rewards offered will change from time to time and this may affect the way your rewards are accumulated and issued.
You will also receive our regular Rewards newsletter with great specials, eco living news and extra benefits throughout the year. Please add @biome.com.au to your 'safe senders list' so that you don't miss our vouchers.
Should you have any queries, please email us on firstname.lastname@example.org
**Terms & Conditions: 1. Biome Living Pty Ltd reserves the right to change the reward offered, the terms and conditions, or to end this program at any time, including cancelling any vouchers already issued. 2. Where a customer purchases items on sale or discounted packages, those purchases will not accrue towards your Rewards expenditure. 3. Your Rewards voucher can not be applied to sale items. 4. All Reward vouchers must be spent in the entirety of the amount issued at one time. Vouchers are not transferable and no part can be redeemed in cash. 5. In-store vouchers must be used within five months of issue. Online vouchers must be used within 12 months. 6. Purchases of discounted nappy packages do not accrue towards your Rewards expenditure. 7. This program does not apply to export, corporate or bulk order discount customers.
Keeping your details up to date
Store program - please advise us in store that your email address or name has changed.
Online program - please make the changes under My Account.
Should you have any queries, please email us on email@example.com.
We are privileged to have you as part of our customer program and your privacy is precious to us. Your details will never be shared with any one else. At the end of each e-news will be an 'unsubscribe' link should you wish to stop receiving our news.