Offer a gift
We aim to ship your order within 2 or 3 working days from Brisbane. *
Our estimated delivery times from when an order is placed are:
For metropolitan Melbourne, Sydney, Brisbane, Adelaide and Canberra, you should receive your goods within 5 - 8 working days.
For all of WA, Tasmania and regional areas of all other States, your order will take 7 - 13 working days to arrive.
*The exception to this time frame is where an ordered item is out of stock so your order may be delayed for several days until we have all items to send at once (we will advise you of any delay and give you the choice of waiting for that exact item or choosing again).
We are happy to provide an Express Service of sending your parcel within one working day of when you submit the order and sending the parcel by Guaranteed Next Day delivery (the order will only arrive next day if you are in the Australia Post next day delivery network). The cost is an additional $10*.
*Please note that Express Post is not available for bulky / heavy items (such as Bokashi bins) to areas outside Brisbane unless you wish to pay the total Australia Post Express Post charge (we will quote you first for your approval).
Sometimes a supplier can not supply us with certain products. If an item is temporarily out of stock you may place your email address in the box provided on the order page and we will contact you as soon as it becomes available again. If you order an out of stock item with other items, you will be charged separate postage & handling charges for each delivery.
We are happy to ship to other countries. Please take a look at our International shipping calculator to determine what your postage costs would be. International orders are not subject to sales tax, so all prices are less 10% when purchased from overseas. Once you have placed your order online, we will contact you by email to confirm these costs for your approval.
If you are unsure whether you have set up an account with Biome, click on the 'My Account' tab at the top of the page. Enter your email address and click on the 'forgotten password?' link. If you have an account an email will be sent to your email address with a new password within a few minutes. You may use this to log in.
If you have not received an email please look in your 'junk mail' or you may need to check your spam filter and add Biome to your safe senders list. If it's still not there you may have entered your email incorrectly. Please try entering it again in the 'forgot password' box. This will generate an email that will provide the link you need to generate another email that will send you a temporary password. *Please note that this action will change your current password.
Once you log back in with the new password, you can then change it back to your password of choice under the My Account - My Personal Information section.
1. Go back to the Biome homepage by clicking on the graphic at the top of the page.
2. From the homepage click on ‘My Account’ on the top right of the page.
3. This will bring up a login page.
4. Under the ‘Already Registered?’ section please enter your email address in the provided box. Under the ‘password’ section, please enter the new password as provided in the email (making sure to include capitals, as it is case sensitive).
5. Click ‘Log in’. This will allow you to login. From here you can follow the instructions as provided in the email to change your password.
If this is unsuccessful, please call us on 1300 301 767 between 9am - 5pm Mon-Fri
We accept Visa, Mastercard, direct bank deposit and cheque.
An email will be sent to you as soon as your package has been shipped that will provide you with a tracking number and the Australia Post website link where you can track it. All items will be sent by registered mail, meaning it will need a signature upon delivery. If you suspect you will not be home, please let us know by writing "authority to leave without a signature" in the comment box at check out along with the details of where to leave the package in a secure place out of the weather.