We aim to ship your order within 2 or 3 working days from Brisbane. *
Our estimated delivery times from when an order is placed are:
For metropolitan Melbourne, Sydney, Brisbane, Adelaide and Canberra, you should receive your goods within 5 - 8 working days.
For all of WA, Tasmania and regional areas of all other States, your order will take 7 - 13 working days to arrive.
*The exception to this time frame is where an ordered item is out of stock so your order may be delayed for several days until we have all items to send at once (we will advise you of any delay and give you the choice of waiting for that exact item or choosing again).
We are happy to provide an Express Service of sending your parcel within one working day of when you submit the order and sending the parcel by Guaranteed Next Day delivery (the order will only arrive next day if you are in the Australia Post next day delivery network). The cost is an additional $10*.
*Please note that Express Post is not available for bulky / heavy items (such as Bokashi bins) to areas outside Brisbane unless you wish to pay the total Australia Post Express Post charge (we will quote you first for your approval).
We are sorry that due to the speed and manner in which we process and despatch orders, we are not able to add items to your order once it has been submitted, nor can we combine orders placed at separate times.
However, you can use the Message box at checkout to convey a request within your order. For example, if you wanted more of an item, but there was not enough stock available, or you could not find a product that you wish to include. Please write a message inthe box at checkout before you commit the order and we can get back to you about that.
Sometimes a supplier can not supply us with certain products. If an item is temporarily out of stock you may place your email address in the box provided on the order page and we will contact you as soon as it becomes available again. If you order an out of stock item with other items, you will be charged separate postage & handling charges for each delivery.
We are happy to ship to other countries. Please take a look at our International shipping calculator to determine what your postage costs would be. International orders are not subject to sales tax, so all prices are less 10% when purchased from overseas. Once you have placed your order online, we will contact you by email to confirm these costs for your approval.
If you are unsure whether you have set up an account with Biome, click on the 'My Account' tab at the top of the page. Enter your email address and click on the 'forgotten password?' link. If you have an account an email will be sent to your email address with a new password within a few minutes. You may use this to log in.
If you have not received an email please look in your 'junk mail' or you may need to check your spam filter and add Biome to your safe senders list. If it's still not there you may have entered your email incorrectly. Please try entering it again in the 'forgot password' box. This will generate an email that will provide the link you need to generate another email that will send you a temporary password. *Please note that this action will change your current password.
Once you log back in with the new password, you can then change it back to your password of choice under the My Account - My Personal Information section.
1. Go back to the Biome homepage by clicking on the Biome logo at the top left of the page.
2. From the homepage click on ‘My Account’ on the top right of the page.
3. This will bring up a login page.
4. Under the ‘Already Registered?’ section please enter your email address in the provided box. Under the ‘password’ section, please enter the new password as provided in the email (making sure to include capitals, as it is case sensitive).
5. Click ‘Log in’. This will allow you to login. From here you can follow the instructions as provided in the email to change your password.
If this is unsuccessful, please call us on 1300 301 767 between 9am - 5pm Mon-Fri
We accept Visa, Mastercard, direct bank deposit and cheque.
An email will be sent to you as soon as your package has been shipped that will provide you with a tracking number and the Australia Post website link where you can track it. All items will be sent by registered mail, meaning it will need a signature upon delivery. If you suspect you will not be home, please let us know by writing "authority to leave without a signature" in the comment box at check out along with the details of where to leave the package in a secure place out of the weather. If you give authority to leave the package it is a good idea to add "order insurance" to your order as we can not accept repsonsiblilty if your parcel is lost or stolen.
Our reward point system is our way of saying thank you for the many ways you choose to make a difference to our fragile planet.
Your online purchases accrue vouchers worth 5% of your purchases.
Your points start accruing as soon as you shop online. You can only redeem these points with your next online order. The value of the points that are converted into a $ voucher are shown with every product and on the checkout page. For example: if you buy a product worth $269 you receive 269 loyalty points. Your cart will total 269 points which will be converted into a voucher of $13.45 that you can use on your next online order.
Please note that Reward points do not accrue for products that are already discounted. The following Terms and conditions apply.
To redeem your points, please log in to MY ACCOUNT on the top menu bar, then click on "My loyalty points". You can choose to "Transform your points into a voucher" at any time. Below that you will see "Vouchers from my loyalty points". To apply the voucher at online checkout, simply enter the code that starts with FID.
You will also receive our regular Rewards newsletter with great specials, eco living news and extra benefits throughout the year. Please add @biome.com.au to your 'safe senders list' so that you don't miss any of our specials.
For more information on our rewards points in our Brisbane stores please visit our Biome Rewards page>
Our online gift cards make shopping for the perfect gift easy. They can be sent by e-mail directly to your recipient as soon as your order, or you can set up a special date for your gift card to be received. You can also choose to print at home on recycled paper to give in person.
Each gift card contains a unique code for your recipient to use when shopping in our online store.
To customise a gift voucher and add it to your cart you must first click into the item and complete the gift card information. Click here to purchase an online gift card
Please note: Gift Cards purchased through our online store can only be redeemed online.
Should you wish to purchase a Gift Voucher to be used in our Brisbane stores please contact the stores directly.