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Delivery

delivery optionsDelivery toOrder byService nameCost
Free shipping Australia-wide. Orders over $130.*  2 - 7 days delivery. 12noon STANDARD Free
Delivery in 2 - 7 days Australia-wide. Orders under $130.* 12noon STANDARD $9.95
Delivery in 2 - 3 days SE Qld postcodes 4000-4299, 4500-4549.* Orders under $130. 12noon STANDARD SE Qld $6
Delivery today Selected SE Qld & Brisbane postcodes.* Option appears if your post code is applicable. No PO Boxes. 10am SAME DAY SE Qld $12
Delivery tomorrow Australia Post Next Day Delivery network & SE Qld (some postcodes are out of next day service).* 12noon EXPRESS $19.95
Pick up in store Brisbane, Paddington, Indooroopilly stores in 2 - 3 days* 12noon STORE PICK UP Free
International Please visit our International postage calculator page.      

 

About our service

We aim to ship your order within one working day from Brisbane (Monday - Friday).  Our stores are fully stocked, but occasionally there may be a delay due to stock supply - in which case we will let you know within 24 hours.  Please note the details of our service options and exceptions below.

Should you require urgent delivery, or have special delivery requirements, please contact us on shop@biome.com.au or tel. 1300 301767 so that we can avoid any disappointment. While we can not guarantee delivery by a certain date, we will do our best to assist you.

* HEAVY ORDER EXCEPTIONS: An additional cost may apply for orders (including those over $130 in value) to areas outside the East coast major regional and metropolitan centres for orders over 5kg in weight or large in size.  We will contact you first to approve any additional charge. Also, some heavy items may have an extra postage cost that is specified in the description of the product.

* SAME DAY SE QLD: Orders placed by 10am will be delivered the same business day by 6pm. If placed after 10am, it will be delivered by 6pm the next business day. Please note: if you are not home, the order will be left at your premise (do not select this special service if there is no where safe to leave your parcel). Not available to PO Boxes.  Note: special order items (e.g. products from Organature, Hemp Gallery, Neoflam, water purifiers and others where it is noted on the respective product page), as well as very heavy and bulky items are exempt from same day delivery. SAME DAY service available to these post codes:

  • Brisbane: 4000-4014, 4017-4022, 4025, 4029-4032, 4034-4037, 4051, 4053-4055, 4059-4061, 4064-4070, 4072-4078, 4101-4125, 4127-4133, 4151-4161, 4163-4165, 4169-4174, 4178-4179, 4183-4184, 4501-4503
  • Gold Coast: 4205, 4207-4230
  • Sunshine Coast: 4504-4505, 4508, 4550-4551, 4553, 4556-4558, 4564, 4566-4567, 4572-4573, 4575, 4560 - (Nambour & Bli Bli Only)

* STORE PICK UP:  Simply choose your store pick up location at checkout and we will arrange for your order to be there within 3 working days for Paddington, Indooroopilly and City; and 1 to 2 days for the Milton warehouse.  You will receive a telephone call to advise when your goods are ready to be collect.

* EXPRESS: Your order is sent by the Aust Post Guaranteed Next Day delivery (note: the order will only arrive next day if you are in the Australia Post next day delivery network and is subject to Australia Post fulfilling their service guarantee). Express Post is not available for bulky / heavy items (such as Bokashi bins, cleaning products and large size items) to areas outside Brisbane unless you wish to pay the total Australia Post Express Post charge (we can quote you first for your approval). Free shipping offers do not apply to our Express service.  

Delivery times

For our standard service, the estimated delivery times from when an order is placed are:

  • SE Qld: 2 - 3 working days.
  • Metropolitan Melbourne, Sydney, Brisbane, Adelaide and Canberra: 5 - 7 working days.
  • All of WA, Tasmania and regional areas of all other States: 7 - 10 working days.

 

Safe delivery & Authority to Leave

Most orders are sent by Registered Australia Post e-parcel service, ensuring that your order can be traced. Occasionally we also use selected couriers.
If no-one is at home when Australia Post or the courier delivers, you should receive a 'calling card' explaining where to collect the parcel from the Post Office (or for couriers, how to arrange redelivery).

If no-one will be at home during the day, you might consider having the order shipped to a work address.

All orders require your signature on delivery unless you tick 'Authority to Leave' and leave special delivery instructions in the Comments Box during Checkout for the order to be left in a safe location should you not be at home. Please note, however, that by doing so you take responsibility should the order go missing after it is delivered.

Loss & damage

  • It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately on shop@biome.com.au. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following our investigations.
  • We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
  • We will not be held liable for any loss or damage resulting from late delivery.


International shipping

 

We accept orders from NZ, USA, UK and other countries.  International orders are not subject to sales tax, so all prices are less 10% when purchased from overseas. Once you have placed your order online, we will contact you by email to confirm these costs.  Please look out for an email and contact us if you do not receive it within two days.

You can see estimated shipping costs at this page > International Postage Cost Calculator.



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