For every $500 you spend* online or in our store (over any period of time) you will receive a $25 gift voucher* (*terms & conditions do apply, particularly with already discounted items). Plus, our inspire e-news will have more specials, invitations and extra benefits.

It's free to join, simply enter your details online or instore. More details...

How to shop with us

1. SHOP ONLINE where you can either:

• Complete the secure transaction and pay by credit card (Visa, MasterCard, Bankcard, American Express, Diners).
OR

• Select the Cheque/money order/direct deposit/telephone payment option (mail cheque, telephone with your credit card details or pay by Direct Deposit (bank account details are given at Checkout).

2. CALL our toll-free orderline 1300 301767, email or post your order.

3. STORES at 2 Latrobe Tce, Paddington, Queensland & 215 Adelaide Street, Brisbane City.

Using the secure online shop

Browse through our departments using the shopping navigation menu on the left-hand side. When you find a product that you would like to purchase, click the ‘Add to Cart’ button.

If you wish to purchase more than one of an item, click 'Add to Cart' and then at the Shopping Cart page you will be able to insert the desired quantity. After you insert a new quantity or remove an item, click 'Update' to effect the changes.

Once you have finished your product selections, click ‘Checkout’. You can still delete / add items until you finalise your payment.

At the checkout, you will be asked to enter your delivery and payment details. Your credit card details are securely transmitted using industry standard SSL encryption technology (read more below). However, if you prefer, you can select the cheque/money order/telephone option and then telephone us on 1300 301 767 to pay over the telephone.

Postage/shipping costs will be automatically added to your order at the checkout (see delivery costs below).

You will receive an automatic confirmation of your order by email. Should you not receive this email, it means that your order may not have been confirmed. Please contact us to check.

A tax invoice will accompany your purchases.

All prices include GST. Orders from outside Australia are tax free (that is, less 10% on items where sales tax applies).

Transaction security

When you use your credit card with us you can be assured that you are protected against the misuse of your credit card details. We use Secure Sockets Layer (SSL) encryption technology to ensure that all your information is safely encrypted when it is transmitted. The padlock symbol in the bottom right corner of your screen shows the pages that are protected by the secure connection. We do not store any credit card details once your transaction is completed -- each time you go to Checkout, you will enter your credit card details.

Using discounts & special offers

Type your offer code in the Redeem voucher box at Checkout.

Postage & Handling costs & delivery times

Postage & Handling costs

To most destinations in Australia :: flat rate of $9.95 or FREE for orders over $175 ** with the below exceptions.

Brisbane deliveries :: delivery is $5 to Brisbane post codes 4000 to 4299 and 4500 to 4549. Please note: the standard $9.95 will still show at Checkout, but we will only charge $5 when we process your order. Delivery is FREE for orders over $175.

International :: we will email you with a postage quote once your order is received.

** An additional P & H surcharge may apply for orders (including those over $175 in value) to areas outside the East coast major regional and metropolitan centres for orders over 5kg in weight or large in size to some areas in WA, SA, NT, TAS, VIC, NSW and QLD. We will contact you first to approve any additional charge.
** Shipping is FREE for Gift Vouchers in Australia when ordered alone (the P&H will be deducted when we process your payment).

Express service on request

We are happy to provide an Express Service of sending your parcel within one working day of when you submit the order and sending the parcel by Guaranteed Next Day delivery (given that you are in the Australia Post next day delivery network). The additional cost for this service is $15 ##

Please request this service in the Comments Box during online checkout.

## Please note that Express Post is not available for bulky / heavy items (such as Bokashi bins) to areas outside Brisbane unless you wish to pay the total Australia Post Express Post charge (we can quote you first for your approval).

Delivery times

We aim to ship your order within 2 or 3 working days from Brisbane - except where an ordered item is out of stock your order may be delayed for several days until we have all items to send at once (we will advise you of any delay).

Should you require urgent delivery for a certain date, or have special delivery requirements, please contact us on shop@biome.com.au or tel. 1300 301767 so that we can avoid any disappointment. While we can not guarantee delivery by a certain date, we will do our best to assist you.

Our estimated delivery times from when an order is placed are:

• For metropolitan Melbourne, Sydney, Brisbane, Adelaide and Canberra, you should receive your goods within 5 - 8 working days.
• For all of WA, Tasmania and regional areas of all other States, your order will take 7 - 13 working days to arrive.

Delivery service terms & conditions

Please read carefully these standard terms for reliable mail-order services.

• Most orders are sent by Registered Australia Post e-parcel service, ensuring that your order can be traced. Occasionally we also use selected couriers.
• If no-one is at home when Australia Post or the courier delivers, you should receive a 'calling card' explaining where to collect the parcel from the Post Office (or for couriers, how to arrange redelivery).
• If no-one will be at home during the day, you might consider having the order shipped to a work address.
• Instructions to leave - you can also leave special instructions (in the Comments Box during Checkout) for the order to be left in a safe location should you not be at home. Please note, however, that by doing so you take responsibility should the order go missing after it is delivered.

Please note:

• It is your responsibility to advise us should an order delivery be late, incorrect or damaged. Please contact us immediately on shop@biome.com.au. Should an order be lost in transit, damaged or incorrect, we may not send replacement items immediately. Replacement items will be despatched according to our discretion following our investigations.
• We do not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has taken place.
• We will not be held liable for any loss or damage resulting from late delivery.

Creating an account & password

To create an Account, you can either click on My Account in the top navigation menu, or do it automatically as you proceed through Checkout. Creating an account gives you a handy feature that stores any items in your Shopping Cart should you need to log-off before finalising your order. When you return later you can continue adding or delete any item. Your details such as Address Book will also be stored so that you do not need to enter these next time. We do not store credit card details -- these must be entered every time you go to Checkout. You will already have an account if you have previously made a purchase.

Forgotten your password? Go to the My Account page and click on the "Forgotten your password?" link. An email will be sent to your email address with a new password within about 15 minutes. If you wish, you can then change the new password to one you prefer.

International

We accept orders from Australia and internationally. International orders are not subject to tax, so all prices are less 10% when purchased from overseas. If you are making an international purchase, please contact us by email so that we can confirm your total amount and shipping costs. Or, once you have placed your order online, we will contact you by email to confirm these costs.

Gift service

The pleasure of gift-giving is enhanced when the gift carries a special earth-friendly meaning.

Online shopping is perfect for gift-giving, as your gift can be sent directly to the person, wherever they may live. To do this, at the checkout you simply specify a different delivery address from your billing address. You will also be asked during the checkout to enter a personal message for the card, if you wish.

For $5.95 we will gift wrap your present and include a gift card. You can also purchase a gift voucher and have it sent to you or the recipient by email.
Click here to purchase a gift voucher

Packaging

We use environmentally-responsible packaging and recycle all packaging materials that are sent to us. Therefore, you may sometimes receive packaging such as plastic bubble wrap, but at least it is having a second life!

Privacy policy

We guarantee to never disclose, sell, rent or exchange your personal details to any third party for any reason.

Spam annoys us greatly and we would never do anything to increase the spam cluttering our planet!

We only collect your details that are necessary to ensure that we can effectively complete your transaction and deliver your order.

Copyright and disclaimer

COPYRIGHT
All content, including site design, text, graphics and images are the property of Biome Living Pty Ltd protected by international copyright laws. All rights are reserved. All logos and trademarks are the property of their respective owners. All products are subject to the copyright of their respective owners.

DISCLAIMER
The customer is responsible for determining whether a particular product is fit for purpose or use. Every effort has been made to ensure the accuracy of the information contained on this website. Biome Living Pty Ltd, however, shall have no liability to any entity with respect to any inaccuracy, misleading information, loss or damage caused directly or indirectly by the information contained on this site. We reserve the right to correct and amend inaccurate information and are not bound in any way through the publication of incorrect information to honour or commit to obligations as a result of those inaccuracies. The information contained on our site is general in nature and is not an endorsement of any particular product.

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